Terms of delivery and returns

Shipment

We send all products:

  • up to 24 hours after having received the payment via a bank wire or credit/debit card or an express payment system such as PayPal or Przelewy24,
  • up to 24 hours from receiving the instalments confirmation from our payment provider. 

Shipping area

We ship our products to all European Union countries. We do not usually ship them to countries outside of the EU or other continents, due to additional charges that may be applied. However, we can consider shipping outside the EU after you contact us.

Shipping details

All our parcels we shipment by trusted courier services like DPD, FedEx, GLS or UPS. However, a specific courier company may vary depending on your location. We take care of safe packaging in order to protect your product during transport.

Currency

The default currency is PLN or Euro

Payment methods

  • PayPal payments,
  • Debit and credit cards,
  • SWIFT bank wire transfers,
  • Przelewy24 express payments,
  • Przelewy24 Instalments (available in selected countries only),
  • Cash on Delivery (COD - available in selected countries only).

The card operator is PayPro SA Agent Rozliczeniowy, ul. Kanclerska 15, 60-327 Poznań, wpisany do Rejestru Przedsiębiorców Krajowego Rejestru Sądowego prowadzonego przez Sąd Rejonowy Poznań Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy Krajowego Rejestru Sądowego pod numerem KRS 0000347935, NIP 7792369887, Regon 301345068.

Cost of shipment

The final shipment fee may vary depending on your location. All shipping options are visible in the checkout process.

Terms of return

Every product you buy in our online store can be returned up to 14 days from receiving it, without any reason. All you need to do is send us an e-mail regarding this matter and send the product back to us. The only condition is the product must not be used and the package has to include all items we sent to you.

You will receive a refund up to 7 days after we get the product back.

Delivery time

The delivery time varies depending on your location. Most of the time, it takes from 1 up to 3 working days to receive the parcel after it has been sent. However, the time is based on an average and in rare cases it can take longer (even up to 15 working days). You will get a tracking number from us.